Warranty Policy

Warranty Regulations 

Before buying any product from Gadget Republic it is important to pay attention to the  set of warranty policies mentioned below. Because the sale of any product means that  the buyer has made the purchase in consent to the terms and conditions mentioned  below. The product warranty that comes with a purchase is basically a “Manufacturing  Warranty”. It means the manufacturer, or the brand is responsible for the warranty  issues. Each of the brands has a different warranty policy, which is clearly mentioned  on their respective websites. In this case, Gadget Republic is only responsible for  selling the products to customers and helping manufacturers to implement the terms  and conditions of the warranty policy. 

General Terms and Conditions of Manufacturing Company 

1. Not all products have a warranty. Only those products for which the warranty  period has been declared in Gadget Republic’s bill/invoice will be covered under  the warranty facility till the declared period. The warranty will not be valid according  to the warranty mentioned in the product package. It will be valid as per the writing  of Gadget Republic bill/invoice. If there is an issue with any product covered by the  warranty, the customer will bring it to our nearest service point. 
2. In the case of a Product Lifetime Warranty, it remains valid as long as the  manufacturer continues the production of the product. If the manufacturer  discontinues the production, the warranty will remain valid for as long as one year  from the date of purchase. 
3. International warranty will be covered only for those products that have an  international warranty written on the bill. 

• The buyer can claim the international warranty only in the area/country  where the manufacturing company has its own service centre. 
• If the parts of the product claiming an international warranty are not there in  that area/country, then warranty support will not be available. 
• To claim an international warranty, you must have the original receipt of  purchase with the seal/signature of Gadget Republic. 

4. Under the warranty policy, Gadget Republic will, at its discretion, repair any  defective product within the warranty period. 
5. We cannot specifically mention how much time is required to complete the repair  for the product taken under warranty. It can take 4/5 days or more than 45 days to  complete the repair process. The reason is we may have to import the required  components. 
6. We can’t say precisely how many times you must claim the warranty for a product  within its warranty period.

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7. In case of an irreparable product, it will be replaced by another product of the same  model. 
8. In case of unavailability of products of the same model, the product will be  replaced by a product with an equal price from the same or a different brand  available to Gadget Republic.  
9. The customer will get a refund in case of irreparability and unavailability of  products. 
10. Gadget Republic Computers Limited will not take any responsibility for any loss of  data or software during the servicing period. The same policy applies in case of  any loss of data or software at the hands of the user. In this case, Gadget Republic will not be responsible for restoring or reinstalling any data or software. 
11. The warranty will not be valid for any damages caused by unwary usage, water,  free fall, and fire. The warranty will not be valid if the customer opens and tries to  open the product on his/her own. 
12. The internal liquid damage or leakage of any product will not be covered by the  warranty. 
13. The warranty will not be valid if the customer opens the product or tries to open  the product by himself.
14. Services such as system setup or operating system customization, during or after  the sale, do not come with a warranty.  
15. Incomplete product is not acceptable for a warranty claim.  
16. “Manufacture Company/ Gadget Republic” does not apply any kind of password or  security code during the delivery of laptops, desktops, or any product. The  customer must take full responsibility for the BIOS password of laptops, desktops  or any other device. It will not be covered by the warranty. 
17. If a customer forgets their account ID and password on the device purchased from  Gadget Republic, resulting in the device being locked, such issues are not covered  under warranty. Gadget Republic will not assume responsibility for the recovery in  such cases. 
18. Before submitting a product for warranty, it is essential to log out and deactivate  all associated accounts, such as email, bank, social media, and others. 
19. A Conditional Receipt indicates specific symptoms or reasons for which the  manufacturing company may reject warranty claims, as outlined in the terms and 

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conditions. If the manufacturing company accepts the warranty in the case of a  Conditional Receipt, the buyer will receive warranty coverage. However, if the  warranty is not accepted, the product will be returned without resolution. It’s  important to note that the process for Conditional Receipt may take longer than  the regular timeframe. 

• No warranty will be applicable for the mouse, headphones, or accessories provided  with any laptop. 
• “Gadget Republic” will set the charges, in consent with the customer, for any  services that are not covered by warranty. 
• If the serial/sticker of the product is partially or completely removed or damaged,  it will no longer be able to claim a warranty. 
• In case of damages to the mouse or keyboard purchased as Combo, the whole  package with other accessories must be presented while claiming a warranty. One  cannot claim a warranty for the keyboard or the mouse separately. 
• For those routers that come with multiple units/devices and accessories, the  warranty must be claimed by submitting the router along with all those included  items. 
• If the user writes anything with permanent ink on the product, it will void the  warranty.  
• In the case of a GP modem, customers are requested to claim a warranty at the  Grameenphone Service Centre along with the box and warranty card. 
• In the case of Huawei Tablets, customers are requested to claim the warranty at  the Huawei Service Centre along with the box and warranty card. 
• In the case of JBL’s products, customers are requested to claim the warranty with  the box. 
• Cables and converters provided with a product do not come with a warranty. 
• The warranty does not cover any damage to cables provided with a product  regardless of a valid product warranty. 
• In the case of a service warranty, the customer is responsible for collecting parts,  if required. If the parts are available in the market, the customer can make an 

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advance payment to Gadget Republic and collect the required parts with the help  of Gadget Republic. 

• During or after the expiry of the manufacturer’s warranty period, Gadget Republic is not liable for any problems, old or new, detected during the free hardware or  software tuning services within or after the expiry of the manufacturer’s warranty  period. 
• In the case of the Apple MacBook, installation of other operating systems (dual  boot) and deleting MacOS will void the warranty of the product. 

For any opinion or complaint related to warranty, write us at: info@gadgetrepublic.com